Accessibility Policy

Every visitor to our site matters. Emirates Health Services UAE recognises that many different forms of disability affect access to the web or mobile. As part of our efforts to reach people with limited mobility and accessibility, we have designed the EHS portal with enhanced features for a better user experience.​​

Ensuring everyone has easy access to the information & services when they need it is EHS's primary focus.


Our approach to accessibility is to make services easy to use and understand for all customers. This includes anyone who needs to or prefers to customise their computing devices so that they can access the EHS website effectively. Our approach is to provide simple uncluttered web pages with clear, easy to follow content or systems to work with.

We recognise that it is not just disabled people who are affected by accessibility. Our strategy, plans and vision also include people:​

  • Surfing the web using mobile devices
  • Who block pop-ups and do not use JavaScript?
  • Using systems with slow bandwidth connections
  • Using old browsers or old computers
  • Who are not confident using computers and require easy to use systems?​​

Core user​ tasks:

All users visiting the EHS site should be able to:

- Transact easily with EHS using our online services

- Easily find the information they require

- Find out how they can contact EHS and provide feedback

- Customise EHS pages to meet their own needs and requirements

- Find how to obtain information or access to services in alternative formats

- Complete all of the above tasks using screen readers and other commonly used forms of assistive technology.

- We strive to maintain good levels of accessibility on our websites through the following techniques:

- Below are some of the features on our portal to benefit people with different abilities:

  • Building the site using standards compliant HTML4 and CSS3
  • Ensuring that all content is structured in a logical manner using informative headings and labels
  • Providing consistent navigation & search functionality
  • Ensuring all of our content managers are fully trained in producing accessible content (for example, providing appropriate alternative texts and descriptive links, and not having any instructions that rely on visual elements)
  • Responsive design to offer a consistent user experience on laptops, tablets, smartphones, desktops
  • Besides the above, we also offer additional accessibility features, such as:

Website Structure

EHS UAE exclusively follows the Web Content Accessibility Guidelines 1.0 laid down by World Wide Web Consortium (W3C). This ensures the website structure, readability, navigation, look and feel are accessible for users with disabilities.

Zoom Screen

People with poor visual ability to read text and view images, can use the Zoom option from their browser to enlarge the page. You can change the page size by clicking on the View menu. Then, click on Zoom and adjust the page size according to your needs.

Change text size

Anyone having difficulty reading the text on our portal, can increase or decrease the text-size by clicking on the 'A+' or 'A-' icons on the top right corner of the webpage.

Alternately, you can also adjust the text-size setting of your browser in the following way:

Microsoft Internet Explorer (IE)

Change the text size setting in your browser by clicking on the View menu. Then, click on Text Size and select the size you require.


Change the size of the text in your browser by clicking on the View menu. Then, select Increase or Decrease to change the text size. Alternatively, you can press 'Ctrl' and '+' keys on the numeric keypad to increase the text size, or 'Ctrl' and '-' (minus) keys to decrease the text size. Pressing 'Ctrl' and '0' returns you to the default size.

Google Chrome

Change the text size in your browser by clicking on the main menu. Then, click on Zoom and adjust the text-size. Alternatively, you can press 'Ctrl' and '+' keys on the numeric keypad to increase the text size, or 'Ctrl' and '-' (minus) to decrease the text size. Pressing 'Ctrl' and '0' returns you to the default size.


Change the size of both text and graphics using the '+' and '-' (minus) keys on the numeric keypad. Each press will increase or decrease the size by 10 percent.

Apple Safari

To change text size in the safari, click on the View menu. Then click on Make Text Bigger or Make Text Smaller to change the font size as you like. You can also use the keyboard shortcuts: Increase or decrease the text size with 'Apple' and '+' and 'Apple' and '-' (minus) keys.

Alternate text for image

Image on the EHS portal is tagged with appropriate description. To read image description, you need to position the mouse over the image.

Change colors

If you find it difficult to read a certain text in the given background colour combinations, you can easily change colours in your web browser.​

Internet Explorer

Click on the 'Tools' menu or press 'Alt' + 'T ' keys on the numeric keypad. Then click on 'Internet Options' or press 'O'. Then, click on 'Accessibility' or press 'Alt' + 'E'. When the Accessibility options are displayed, check the 'Ignore colours specified on web page' checkbox with the mouse or by pressing 'Alt' + 'C'. Save your changes by clicking on 'OK' button or by pressing 'Enter'. You will be taken back to the 'Internet Options' window. The website will now be using the same colour scheme as on your computer.


If you are using Firefox, you can change text and background colours in the following way. Click on the 'Tools' menu or press 'Alt' + 'T' keys on the numeric keypad. Then click on 'Options' or press 'O' to display the 'Options' window. Click on the 'Fonts and Colours' button or press 'F' to display the 'Fonts and Colours ' window. To set Firefox to use your Windows colour scheme, click on the 'Use system colours' checkbox or 'Tab' to the checkbox and press the 'Spacebar' to select it.

We seek the views of disabled users on the quality of our website through feedback, consultation and research with disabled customer groups in the development of new services & content.

If you have any questions regarding the accessibility of the EHS website, or if you experience any difficulty, please contact us